TERMS. Please have the customer read this or read it to them.
Shipping and handling charges may be required to process a warranty claim. In addition, if the product was not originally purchased from us, a $25 processing fee will apply.
If your claim is accepted, you will receive either a new product, a repaired product or a store credit. The product you recieve may not be identical to the product you purchased but will serve the same function. This is a decision made by the manufacturer when they approve the claim, based on their current product availability.
Turnaround times vary between brands and are unfortunately out of our control. Expect 2 weeks minimum from the date your claim is submitted. We will contact you when your warranty has been processed, there is no need to follow up.