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Our Policies and Procedures

: Booking fee & Deposits are non refundable and non transferable. : Please read our Policies and Procedures Cancellations If a cancellation is necessary you are required to notify us at least 48 hours in advance of your treatment. If cancellation is with in the 48 hours then we will require payment in full for your next appointment, If a cancellation is made with-in 24hours or NO SHOW this Beauty Treatment must be paid in full/Hair 50% . All aesthetic treatments including powder brows will require a 72 hour cancellation period. We reserve the right to refuse refund of the booking/deposits fee for cancellation we may honour with a voucher if before the 48 hours. Booking fees & Deposits are non refundable and non transferable and no cash will be given. We do not offer any refunds for balance payments post treatment. If you arrive more than 15 minutes late to your appointment it will be cancelled and will need to be rescheduled for another date and you may still be charged. If needing to cancel an appointment or change the date before the 48 hour time frame then please screen shot the original appointment and proof of paid deposit, so we can keep track of owed deposits or they can be missed. ​For your comfort and safety, please notify us if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any symptoms during the treatment, please alert your service provider immediately. Unsupervised children are strictly prohibited in the salon for you and your child's safety. No plus ones in the treatment rooms. ​ Everyone receiving treatment must comply with a patch test 48 hours before treatment. This is a legal requirement to ensure that all clients are safe to proceed without any reaction, ensuring all clients well being. Any adverse reactions should be dealt with immediately by a medically trained professional. Failing to do so in worst case scenarios can cause death. New patch tests are required if you do not have the treatment within 6 months of the intial patch test. A new patch test is also necessary if there are any medical changes, such as pregnancy, receiving injections, or starting new medications. Data Protection Be Lash Beauty will keep data in accordance with the Data Protection Act. Complaints If you are not totally satisfied with the service you receive please contact us within 14 days, we will endeavor to resolve your concerns immediately.
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