If you will pick up records in-person, District headquarters, 5500 Northrock Drive, Rockford, IL 61103 is open 8 a.m.-4:30 p.m. Monday-Friday excluding holidays. The District will let you know when the records are available within five business days after the date of the receipt of the request. You can then call 815-877-6100 to schedule an appointment. If you want printed copies, you must pay in-person or by mail for any copy, certification, or mailing charges. There is no charge for printing the first 50 black-and-white letter- or legal-sized copies; additional copies are 15 cents per page. For color or oversized copies or other formats, the District will charge you the actual cost of the copies. Certification of photocopies are an additional charge of $1.00 per document.