PERSONAL TRAINING CANCELLATIONS
Minimum 24 hour cancellation policy.
No shows or last minute cancellations (within 24 hours of your scheduled session) will not be rescheduled or refunded. This doesn't allow enough time for me to move someone to your spot, therefor you would be taking two spots that week. I do try really hard to be accommodating where I can however do ask for you co-operation in order to do so.
COACHING
You must give at least 2 weeks notice prior to ceasing a coaching service and cancellation in writing is required. Coaching is 12 week minimum term, with a rolling contract thereafter and cancellations are made in writing (via email) inline with the completion of a training block.
PERSONAL TRAINING
You must give at least 2 weeks notice prior to ceasing personal training and cancellation in writing is required (via email). No shows and last minute cancellations will not be credited or rescheduled. Refunds or credits are only given if Kate has cancelled a session.
MEMBERSHIP
At least 2 weeks notice is required prior to ceasing United membership and cancellation in writing is required (via email). Membership is an unlimited option. If you're unable to attend sessions or cancel last minute, this is not UBS responsibility and understand that full fee of $45 is still chargeable. UBS Membership is based upon an ongoing payment system until stated otherwise. Payments are direct debited weekly. Membership weekly costs are subject to change at anytime. In which case, members will be notified via email with 2 weeks notice. United Body and Soul will allow pauses on memberships if you're away however does require 2 week's notice to do so in writing via email.
All email correspondence directed to unitedbodyandsoul@gmail.com
Ezidebit is our payment system. Fees apply for missed payments that is out of our control.