K&C Plumbing Terms and Conditions

Please read carefully and sign at the bottom to accept.

Modifications to Scheduling or Scope of Work

1. Any additional, unforeseen, or requested alterations to the agreed upon scope of work that must be completed in order to provide a well-functioning, and quality finished product will be the responsibility of the client but may be completed by K&C PLUMBING INC. for an additional fee (time & materials) charged at a labor rate of $95.00/hr plus applicable taxes and a mileage rate of $0.99/ km. All requests for modifications to the original job scope must be made by email to estimates@kcplumbing.ca and agreed to in writing. 2. K&C PLUMBING INC. reserves the right to refuse additional work based on legality, contravention to local building codes, quality of products supplied, or pre-existing scheduling conflicts. 3. K&C PLUMBING INC. requires a minimum of 72h notice of changes to scheduled work. All materials, fixtures and appliances must be on site a minimum of 2 days before their scheduled installation date. Safe access to the job site (lockbox codes, parking, and shoveled/cleared pathways) and working amenities (heat and functioning on-site washroom facilities) must be on site prior to commencement of work. Failure to provide sufficient notice of any required changes to scheduling will result in a surcharge added to the balance of the invoice in order to cover wages for scheduled employees and all short notice cancelation fees charged for changes to equipment rentals. 4. K&C PLUMBING INC. Asks that clients do not perform work in or on areas that are considered to be our jobsite until the terms of the contract have been completed. We understand that during renovation projects, clients are typically residing in the home and will likely need share the space at times, however we do ask that you understand our estimates are inclusive of us doing the work stated, and for multiple reasons, we can’t have clients working after hours on our jobsites in an attempt to modify or reduce their final bill. 5. K&C PLUMBING INC. reserves the right to cancel this contract if the conditions of this contract are not met or maintained. In this instance we will deliver a termination notice in writing to the client along with final invoicing to cover materials and labor supplied up to and including the date of termination of said agreement. 6. K&C PLUMBING INC. does not tolerate abusive behavior towards its staff and to this end we consider threats, destruction of property, personal insults, physical intimidation, and sexual or other derogatory comments as just grounds for immediate termination of the contract without refund. 7. We understand that delays to construction and renovation projects are common occurrences and can be extremely frustrating for all involved. based on scheduling conflicts, material shortages, supply chain and permitting/ inspection delays. We will attempt to mitigate these delays as much as possible, but clients should allow for variances to timelines. K&C PLUMBING INC. is not responsible for providing compensation for any inconveniences on the part of the client caused by the construction project. 8. Cancellation of this agreement will result in a $200 administrative fee, a 35% restocking fee as well as freight for any non-stocked items already ordered for the construction project. Charged permit fees are non-refundable, and in the event of cancellation a new permit must be created with the jurisdiction having authority (e.g: Winnipeg PP&D, Red River Planning) and all permits issued to K&C PLUMBING INC. successfully cancelled prior to the issuance of any refund.

Inspections, Timelines and Deficiencies

1. Adequate notice is to be given for all scheduled “plumbing” and “all-trades” inspections on job sites so that a member of K&C Plumbing staff may be present for the inspection. Doing so is in the best interest of the client so that if there are any deficiencies they may be resolved during the inspection and reduce unnecessary delays. 2. K&C PLUMBING INC. will build all projects according to provided plans and requires a signed or similarly approved plan prior to estimate, and prior to beginning construction. Should a deficiency be marked that was caused by another trade (e.g. no access to an AAV caused by the finisher drywalling over, or incorrect materials used on frost wall) or a deficiency be caused by an error in the provided plan, the client will be responsible for the cost and penalties of repairing the deficiency, including all additional labor and materials required. 3. Unless otherwise specified, all jobs must be completed, permits closed and invoices paid in full within 1 calendar year of the date of permit issuance. Should a project be stalled or delayed longer than the 1-year period K&C PLUMBING INC. may elect to cancel the permit in order to prevent fines from PP&D Compliance. The client understands that this may result in a stop-work order on the project and will solely bear the full costs that may result. 4. All projects will be invoiced and must be paid in full regardless of the stage of completion should the project be delayed longer than 1 year, or at the end of the otherwise previously agreed upon timeline.

Warranties & Quality Assurances

1. K&C PLUMBING INC. warranties all parts and labor for a period of one calendar year from the date of installation. Any manufacturer warranties that extend beyond one year are the responsibility of the client/ homeowner to seek out. 2. K&C PLUMBING INC. offers indemnification as required on all large value commercial and residential projects. As licensed contractors, we choose to perform all work with the necessary permits as required by the jurisdiction having authority, and strongly advise against homeowner permits. This is to ensure that our clients’ investments are protected and that liability for work done, is with the people who do the work. It also ensures that only people with the appropriate qualifications are doing the work. 3. K&C PLUMBING INC. is exclusively licensed to sell, service and maintain Eagle Water Treatment products in the province of Manitoba. We have now acquired the distributorship of these products from the manufacturer in Quebec. We are not an iteration of any “environmental” company, nor are we liable or bound by any previous agreements made between our clients and any of the previous distributors of Eagle products. 4. K&C PLUMBING INC. will not warranty any work completed or modified by another company. Should any other person, whether the client or a contractor perform service or maintenance on one of our installations, all warranties and service guarantees are voided. 5. K&C PLUMBING INC. will only supply or install products that are manufactured by reputable brands whose products are certified by a Canadian or equivalent regulatory agency such as the CSA, and for which parts are readily available for future service work. 6. Unless otherwise stated, the client is responsible for providing and maintaining a suitable workspace to allow for safe, timely and professional completion of tasks. This includes the evacuation of all excess water from unfinished basements and crawlspaces (up to and including pointing as necessary), pumping out septic tanks, grease interceptors as well as adequately heating/ thawing frozen workspaces prior to ground works as necessary. Not doing so may negatively affect the quality of installation, impacting warranties or resulting in unwanted delays to work.

Marketing, Referrals and Non-Disparagement

1. The client acknowledges and approves of K&C PLUMBING INC. taking and using photos and videos of all work product for use in future marketing campaigns by and for the benefit of the company without expectation of future compensation or commitments. 2. The client grants permission to K&C PLUMBING INC. to post one sign advertising the company on the property where the work is being performed, in site of the street or other high traffic area viewable by the public. The sign should be mobile, held up by metal legs and is less than 0.6 square meters in size. The sign may be displayed on the property for the duration of the project. 3. K&C PLUMBING INC. appreciates all client referrals and is happy to offer work at a previously discussed discounted rate to family members and employees of business clients (builders, renovators, etc.) 4. K&C PLUMBING INC. and the client agree to not disparage or pass on any kind of negative feedback which may negatively impact the ability of either party to get work done, or to perform work in the future.

Deposits. Payments & Penalties

1. We accept payments by credit card, cheque and EFT to “K & C PLUMBING INC.” a) Please send EFT payments to accounting@kcplumbing.ca b) Please send cheques to us at 12-874 Alverstone St. Winnipeg MB, R3E 2H2 for net 30 terms, or give to the technician on site prior to departure. c) Credit and debit payments can be made via POS carried with techs on site. Credit card payments will have a service charge of 2.3% applied to all transactions. 2. All service and residential renovation projects are due and payable on completion of work, or as per the discussed and listed payment schedule for the type and scale of the work estimated and invoiced. 3. Projects estimated at a value in excess of $1500.00 require a 50% deposit prior to scheduling or ordering of any materials for the job site. 25% upon completion of rough-in, and the remaining balance upon completion of the project. 4. Multi-trade projects, and projects for which K&C PLUMBING INC. is hired as a general contractor are to be paid out on the following payment schedule: a) 50% deposit upon approval of estimate. b) 15% progress payment upon completion of rough-in. c) 15% progress payment upon completion of tile/flooring/paint/millwork. d) Final payment upon completion of work, to include any agreed upon modifications and fees. 5. K&C PLUMBING INC. charges an industry standard management fee of 10% of project total for taking on the role and performing the duties of a GC on any multi-trade project. 6. K&C PLUMBING INC. provides estimates for each job based on training and experience. We will always do everything we can to make sure that we honor the estimates we provide, however it is important to distinguish that these are estimates not quotes and as such we reserve the right to professionally renegotiate pricing based on new information as it arises (e.g- If in the process of opening a wall we uncover evidence of a fire, or there is an issue with electrical which could not have been seen prior to demolition). It is our responsibility to bring this information to you (the client) in advance of continuing any work on your project so that you can make an educated decision on how you wish to proceed. 7. K&C PLUMBING INC. adds a 2.3% surcharge to all transactions paid by credit card as a processing fee. 8. K&C PLUMBING INC. charges interest at an average bank rate (7%), plus 3% compounded monthly on all late payments. This will be charged in addition to a monthly administrative processing fee which have been derived from the average number of hours in admin wages paid out trying to contact and collect on late payment. Administrative fees are listed below. 9. In the event of requiring or involving a third party in collections action against a client, the client agrees to reimburse K&C PLUMBING INC. for the full cost of the third-party intervention in addition to paying their initial debt. 10. The client agrees that all materials and equipment purchased for the completion of the project remain the sole property of K&C PLUMBING INC. until the job invoice is paid for in full. K&C PLUMBING INC. may demand that the property be returned (regardless of state of installation) should the invoice not be paid punctually. 11. The client agrees to pay all resulting bank penalties and fees resulting from bounced cheques or dishonored payments. 12. The client agrees that he/she is responsible for payment of the full value of their invoice upon completion and that any arrangements that may exist pertaining to “splitting” or “sharing” the cost of a project are their own to navigate- we are not responsible for talking to your family, friends, landlords, co-workers or insurance providers regarding collecting payment for work done on your property, at your request. ​Either party may cancel this contract within 10 days of entering into it without penalty, as is stipulated under direct sellers licensing statutes of Manitoba

View late payment administrative fees.

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