Bellezza Beauty Bar Policy

OUR MISSION

It is our mission at Bellezza Beauty Bar to provide all our clients with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and lifelong education, we will strive to be your number one choice for all your NAIL CARE needs, while setting the standard in nail bar environmental responsibility.

Refunds

• We will re- do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
• You must arrange an appointment to have your nails fixed within 2 days after your initial service.
• We will not offer any refund or credit note because you have simply changed your mind.
• As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
• We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.
• For example due to lack of care of your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
• If you have any questions on how to care for your nails please ask the nail technician.

Bellezza does not offer monetary refunds on services rendered.

If for any reason a refund is asked, you will need to come back in for us to see your results in person to assess.

Nail Enhancements Policy

If you receive a set and you dislike the designs that you picked, please inform your artist before completion after completion of service their will be a charge to change the set. This includes color options as well. 

We do not guarantee any repairs for Fill-Ins

If you received a Full Set by us and have more than 3 broken nails within a 7 day period we ask that you come in so we can access to configure why you may be encountering this issue if your nail condition wasn’t discussed by our artists and weren’t made aware of any retention risks.

Guarantee

Gel polish Manicures are guaranteed for 6 days after your appointment; excluding breakages. If you lose an enhancement or notice polish chips, lifting, missing jewels within 2 days after your visit, please call us to schedule a free repair. Repairs after 3 days or for breakages, tears, and corner breaks are $5+

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed and there will be an additional charge to re-do a polish service or repair after service is completed.

Salon Guest Policy

The BBB staff asks that you please bring only yourself to your scheduled or servicing duration with us. Any extra guest or children should be receiving a service by the salon. Please do your best to honor our policy.  In the event that you do not honor our requests, your appointment will be forfeited and be rescheduled.

PHONE POLICY  In an effort to make each experience at Bellezza Beauty Bar relaxing and enjoyable for all we ask that all cell phones be set to silent during your visit. If you must use your phone, we kindly ask that you use proper cell phone etiquette, which includes slient phone activity.

Children Safety

We love to do children's nails! However, unattended children in the salon are disruptive and dangerous. 

We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, please keep them safe and leave them at home with a sitter. 

In the event if we choose to exempt our policy and allow a child to stay during a duration of a service, at any time if the child starts to become disruptive or could possibly be a hazardous concern the client will have to reschedule to complete the service and pay for any time spent servicing.

Scheduling appointments:  We always advise that it's best for you to make an appointment, if you are on time restraint. We know everyone has busy schedules and don't always have time to wait as a walk-in. To ensure you get the services you need in a timely manner, it is best to book one. Appointments have to be scheduled at least a day before, we do not do same day booking.

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Scheduled appointments have a 10 minute grace period to allow for traffic snarls or parking difficulties

Late Arrivals:

If you anticipate that you will be later than 10 minutes after the grace period  you will be considered as a walk-in,  If you still choose to come in you can be seen with the next available technician. One late client can throw off our entire schedule and cause our other clients to be late for their commitments.

We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment. If we have not been able to contact a client 10 minutes into their appointment, the client may be considered a “no show” and their spot may will reopened and made available for clients wanting to book. Clients who arrive late for their appointments may have their services adjusted to fit the remaining time if the artist have not alrady taken a a new client.

CANCELLATIONS

We understand that certain occurences may effect your ability to keep your scheduled appointment. Our staff works on a commision basis and their scheduled appointments are their way of generating income. We hope you understand we need to ensure our staffs income by implenting and establishing the following cancellation / no show policy. To avoid being responsible for the cost of your session, Please read carefully.. We require 24-hour notice for penalty free cancellation of appointments.

Clients can cancel appointments by calling the salon and speaking with the front desk, texting the salon, Please do not message us on social media to cancel. Cancelling within the 24 hr. window will result a fee that is 50% of the base menu price of the service you were scheduled for.

Health

If you are sick, please call to reschedule your appointment. We have children and immune compromised individuals as clients, and we do not want to put their health at serious risk by passing viruses and cold germs on to them. Additionally, if you have a potentially contagious condition on your hands or feet, signs of a fungus or warts for example, we can not provide services to you without the express written consent of a physician. We also can not perform services if open or infected wounds are present. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed.

Personal Items

Bellezza is not responsible for personal items that have been damaged at our salons.  Please be extra careful when handling polishes.

Payment Methods

Cash, Visa, MasterCard, Discover, American Express, Bellezza Gift Cards and Apple Pay are acceptable tenders for all services and products. Checks will not be accepted. Please note that payments cannot be accepted over the phone such as processing credit cards over the phone.

Bellezza Gift Cards

Bellezza Gift Cards cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gift certificates are non-refundable, but they are transferable. Additionally, Bellezza is not responsible for lost, stolen or damaged cards or any unauthorized card use.

Surveillance

For your safety, and ours, our premises are monitored with digital video surveillance.

We Reserve the Right to Refuse Service To:

• Anyone with a nail condition we suspect may be contagious.

• Anyone with open or infected wounds on the treatment area.

• Anyone in ill health that we suspect may be contagious, or we fear

could be further harmed by our services

• Anyone demonstrating inappropriate or disrupting behavior to our nail technicians and other clients.