1. Goods Purchased
1.1 Koolboks agrees to sell, and the Customer agrees to purchase, the following
item(s):
1.2 Warranty: Three (3) years
Koolboks guarantees that the items are of good quality and conform to industry standards for like items. The Customer however reserves the right to reject any items which are reasonably found to be defective in manufacturing or workmanship and may return such items to Koolboks within one (1) month of purchase. Defects arising from poor handling, tampering, or usage by the Customer shall not be entertained by Koolboks.
2. Price
The price of the item(s) is as stated on the invoice issued by Koolboks to the Customer. Prices exclusive of VAT charges shall be borne by the Customer.
3. Taxes
All legally chargeable taxes, such as Value Added Tax (VAT), shall be borne solely by the customer, and such taxes shall be indicated on the invoice issued by Koolboks for the item(s).
4. Pick-up or Delivery Terms
4.1. The Customer undertakes that all relevant documents as stated in the Hire
purchase Application form shall be duly filled, signed, and submitted.
4.2. The Cost of delivery shall be borne by the Customer. The Customer shall be
entitled to pick up the item(s) from a designated outlet of Koolboks. Where the
The customer requires the item(s) to be delivered at their location, Koolboks shall
arrange for such delivery, and this shall be done at the Customer’s expense.
5. Payment Terms
5.1 Payment shall be made to a designated bank account as stated on the invoice
issued by Koolboks to the Customer.
5.2 Payment shall be either outright purchase, which is a one-time payment, or
payment shall be in installments.
5.3 Where payment is in installments, the Customer undertakes to sign a Debit
Order and lodge same with the Customer’s bank. The said Debit Order shall be
a mandate to the bank to debit the Customer’s account by a specified sum,
monthly, and credit same to Koolboks account until the full price of the
purchased item(s) is paid. This shall be by the number of
installments, and the monthly installment price indicated on the invoice issued
by Koolboks to the Customer.
5.4 The Customer undertakes to ensure that the bank account specified on the
Debit Order is adequately funded monthly to give effect to the Debit Order.
Failure to adequately and timeously fund said account shall amount to default and
a breach of this Agreement.
6. Default and Termination
Where the Customer commits an act of default, Koolboks in issuing a notice of default
shall request the Customer to remedy the default within a given time frame of no more than 30 days, and where this fails, immediately elect to:
6.1 Discontinue the supply of cooling services by deactivating the KoolpayGo device.
6.2 Claim reasonable payment from the Customer for any damage, liability, or loss
incurred and caused by the Customer.
6.3 Enter the Customer’s premises to repossess the item(s) and immediately
terminate the Agreement without liability.
6.4 Retrieve the unimpaired item(s) from the Customer and all its components.
6.5 Void any previous installment paid by the customer, any previous payment
shall be deemed a service charge for the period of usage of the item(s).
6.6 Obtain any available legal remedy.
7. Product Retrieval Policy
Product return policy and conditions;
This policy applies in case a customer wants to replace or return the product despite the absence of an industrial defect in it. Any request for return after delivery and or installation of the product will be on the following terms: -
7.1 Where the customer purchases a product and the original packaging is still intact, upon request for a return, Koolboks shall charge the cost of retrieval plus the interest that would have accrued.
7.2 Where the customer, one month after usage and installation requests for a refund, Koolboks shall deduct the cost of installation and uninstallation of the product, the cost of delivery, and the inconvenience Charge of 20% of the customer’s down payment.
7.3 Where the customer after three (3) months to (6) six months of installation of the product, requests for a refund. Koolboks shall deduct the cost of installation and uninstallation, cost of retrieval, accumulated interest, and the inconvenience charge of 50% of the balance.
7.4 Where one year after smooth repayment from the customer, an act of God, e.g.
death or business loss occurs, a grace period of two (2) months will be granted to the
personal representatives, Koolboks shall then have a meeting with the personal representatives to decide on retrieval or continuance of repayment. If the outcome of the meeting is to retrieve, 20% of the total cost will be deducted by Koolboks.
7.5 Where the customer wants a refund for a reason that cannot be justified, the Customer shall be entitled to 50% of the total cost only.
7.6 Where the customer can no longer fulfill the conditions of the purchase and is unwilling the product shall be retrieved with no refund.
7.6 Koolboks will not accept any damaged product as a result of misuse.
8. Governing Law
This Agreement shall be governed and construed by the laws of The Federal Republic of Nigeria. Any dispute and disagreement that might arise from this agreement shall be settled amicably in good faith in the first instance, failing which it shall be referred to and settled by Mediation. Any unresolved dispute shall be referred for Arbitration under the provisions of the Lagos Multi-Door Court House Rules in force, or any statutory modifications or re-enactment thereof for the time being in force in Nigeria.