Cancellation Policy

Every client is important to us, and we understand things come up that may cause you to miss your appointment.  With that in mind, we also want to give your appointment the time and attention you deserve. As a result, we respectfully request you abide to avoide the following:

Cancellation

Calling with less then 48hr notice to inform your stylist that you will need to cancel or reschedule.

We request 48 hour notice for all cancellations. All cancellations within the 48 hours or on the same-day as of the scheduled appointment will result in a 50% charge of the scheduled services.

Late

Please try to arrive 5 minutes early to ensure your stylist is able to service you in a timely matter.  With that being said, we understand there can be circumstances out of your control during your commute.  

Please let your stylist know you will be late.  

If you will be more then 15min late to your appointment, your stylist will not be able to service you, this will be considered a "no show"

No show

Not calling to inform your stylist that you cant make your scheduled appointment.

All No-Shows will result in a 100% charge for scheduled services.

As a courtesy, you will receive a confirmation text 48 hours before your appointment.

Example: If you have an appointment scheduled Wednesday at 11am, you would need to notify your stylist and cancel before 11am on Tuesday.

If you have any questions regarding this policy please contact your stylist directly. Thank you.

Failing to abide by our cancellation policy will result in All fees automaitcally deducted from the credit card we have on file for your account.

Refund Policy

Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:

1. Services received cannot be refunded. We will gladly adjust any service you receive within seven (7) days of your appointment. If you are not satisfied with the work performed, please contact your stylist so a meeting can be set up. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

2. Retial: The wa we will educate you but never force you to purchase retail. 

We will never sell you a product unless we truely believe this product will be a great benefit to your hair.  

With that being said, if we suggest a product, we want to ensure your full confdence with your purchse, We will offer a full refund for any product purchased that is 3/4 of the way full or more and has been purchased within less the a year.   No receipt necessary, we will have all the information already on file from the time of your purchase.  

*As we clearly have a very generous return policy, in the event that we feel an individual is taking advantage we reserve the right to revoke this poilcy from them.

Child Policy

We understand that bringing your children to the salon during your service may be convenient or even necessary at times, but at Livi Jay we feel that children who attend their parents’ appointments at the salon pose a safety issue. We work with sharp scissors, hot tools, chemicals, and other equipment in the salon and we do not have an area designated for children, nor do we have staff that can keep an eye on them while you receive your service. If something were to happen to your child at our salon, it would be devastating to you and your family, as well as ours. For this reason, we ask that parents visit our salon without children under the age of 10.  Child must also be able to sit quietly and calmly in the waiting area.

Exceptions will be made only if the child is recieving a service.  If the parent and child are both recieving a service on the same day, we will require an adult over the age of 18 to tend to the child while the respected parent is being serviced.

This is a strict policy and in the event a parent shows up with a child and no one to watch them, you will not be serviced and it will be considered a "no show" resulting in a fee of 100% of your service price. 

Please understand that our concern is for the safety of your child, for other guests, and for our staff. We have the upmost respect for our parent clients and some of our staff are parents themselves, so we know that this may be an inconvenience. Thank you for understanding!

Privacy Policy

Information collected from our booking page or website is only used if we need to contact you for further information regarding your appointment. Only employees with traceable logins have access to your appointment, contact, or payment history. Your information is never sold or shared and is always kept private for your protection. We greatly appreciate your cooperation in providing us with the information we need to best serve you. 

Right to Refuse Service

In order to maintain a high standard of service and provide a safe work environment for our employees, we reserve the right to refuse or discontinue service to salon clients. 

Service may be denied to any client who acts inappropriately by disrupting the normal provision of services, or if a client’s behavior or environment threatens the safety of employees or other clients. Inappropriate behavior includes, but is not limited to the following: 

• Unreasonable demands for service
• Threatening or erratic behavior
• Inappropriate comments
• Inappropriate physical contact 
• Personally threatening and offensive language 

Any employee can exercise the right to refuse service when confronted by a client acting inappropriately or when facing an unsafe situation.