Service Agreement
The following Service Agreement (the “Agreement”) will clearly communicate our expectations in working together. Please raise any questions you have before signing to make sure we are all on the same page moving forward. Let’s do this!
In exchange for agreeing to work together with Hustle and Flow Pilates, you agree to be bound by the following conditions.
Contractual Terms
1. Parties. This Agreement is made between Hustle and Flow Pilates, LLC, a Limited Liability Company operating in the State of Virginia (“Hustle and Flow Pilates”, “we”, “us”, and “our”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” to this Agreement (“you” and “your”).
2. Our Commitment to You. We promise to provide you with Pilates instruction, as outlined in Schedule “A” Services (the “Services”). In order to provide the best possible experience, we will also do the following:
2.1. We will provide, to the best of our abilities, Pilates and fitness instruction to help you reach your health and fitness goals.
2.2. We strive to do so in a lively and inclusive environment so that everyone has fun and feels safe.
2.3. We are committed to helping you enjoy movement, to better your physical and mental health.
3. What We Expect of You. Just as you are investing in us, we are also investing time and energy in you. For you to gain the most from the Services, here is what we expect of you:
3.1. Time Integrity. Let’s honor our time. Time integrity and keeping your word is important. Please arrive on time, honor the length of the Services and the cancellation policy detailed in section 6 below.
3.2. Ownership. You are responsible for your own physical, mental and emotional well-being and actions during the course of the Services.
3.3. Commitment. We expect you to be committed to the Services and that you will do things to help you improve your own body.
3.4. Your Well-Being. We expect you to be upfront and honest about how your body works, what pains you have and any medical history that could affect your engagement with the Services. You will be required to provide written documentation of clearance from your medical provider regarding any outstanding medical conditions.
3.5. Respect. You are expected to be respectful of all members of the Hustle and Flow Pilates community, including any staff and other clients. Please feel free to address Hustle and Flow Pilates with any questions or concerns.
4. Term and Termination. The term of this Agreement will begin on the date of execution by both parties and will continue for the duration of the Services as agreed upon between you and Hustle and Flow Pilates (the “Term”).
4.1. The Agreement may be terminated by either party at any time by providing 30 days advance written notice to the other party via email. However, if you terminate the Agreement before the Term is complete, you will be obligated to make all payments as outlined in Schedule “A” Services.
4.2. Hustle and Flow Pilates reserves the right to terminate this Agreement immediately if you violate any of the expectations outlined in section 3 above and you will not be entitled to any refunds or any continued working relationship with Hustle and Flow Pilates.
5. Payment. Payment details and cost for the Services are outlined in Schedule “A” Services.
6. Cancellations and Refunds. Integrity and keeping your word are the cornerstones of all success. With that in mind, this is how we’ve drafted our cancellation and refund policy:
6.1. Refunds. All sales are final. The Services are non-refundable.
6.2. Cancellation & Reschedule Policy. Please see Schedule “A” Services for our full cancellation policies.
7. COVID-19 Procedures. You affirm that you are either vaccinated against SARS-CoV-2 or will wear appropriate personal protective equipment.
7.1. If you are fully vaccinated against SARS-CoV-2 you will not be required to wear personal protective equipment, such as masks, during the Services. Hustle and Flow Pilates may ask you for proof of documentation to confirm this. Please note, you may be required to wear a mask even if you are fully vaccinated if government regulations and mandates require.
7.2. If you are not vaccinated, you may be required to wear personal protective equipment for the duration of the Services and while at Hustle and Flow Pilates’s facilities.
8. No Guarantees. Hustle and Flow Pilates cannot guarantee the success of the Services. We promise to provide you with the opportunity and Services to support you and see you grow, but the success of the Services ultimately depends on you. As such, no guarantees can be made for any particular outcome from our Services.
9. Ownership of Materials. All the content that we have provided to you, including but not limited to videos, documents and PDFs, are for your use only and are not to be re-distributed or re-used.
10. Media Release. We think you’re awesome and want to show you off! By participating in the Services at Hustle and Flow Pilates, you agree to grant us the irrevocable right to use your image, likeness, photos, video content, audio recordings captured of you on the premises or that you share with us online (via your own or others posting of you) as part of our online streaming, marketing and sales throughout the world and in perpetuity. You also release us from all claims you may have relating to such use. Please let us know if you ever want us to stop using an image of you.
11. Substitute Services. Hustle and Flow Pilates has the right to substitute services. This means that if we ever need to switch to online services or asynchronous virtual offerings due to circumstances beyond our control, we have the right to such a substitution for in person classes.
12. Legal Fees. You will be responsible for any and all legal fees incurred by Hustle and Flow Pilates regarding any potential chargeback issues (for example, if you want to issue a chargeback or contest a Payment).
13. Waiver. Before the Services can begin, you must sign our Waiver Agreement form. Please read it and make sure you understand it. You need to sign that form as well as this Agreement so that we can be absolutely sure you understand and agree to it.
14. Force Majeure. Hustle and Flow Pilates will not be liable for any failure or delay regarding the Services if such failure or delay is: beyond the reasonable control of Hustle and Flow Pilates, could not have been reasonably foreseen or provided against, or due to events such as a pandemic, natural disaster, or other Act of God. In such an event, you will not be entitled to any refunds or recovery.
15. Standard Legal Things. Choice of Laws and Venue. This Agreement will be governed exclusively by the laws of the State of Virginia. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the State of Virginia. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by Hustle and Flow Pilates of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, email will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Counterparts. This Agreement may be signed by any number of counterparts, each of which is an original, and all of which taken together constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having You click “I Agree,” the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.