Please Be Ready
Since we are coming to your home or barn, we require you to have any and all animals ready when we arrive. If this is livestock, please have them in a pen ready to be moved through the chute or worked with. If this is a cat, we recommend keeping them in a small room or bathroom starting at least 30 minutes prior to their appointment. Likewise for other animals – ensure they are ready at their appointment time. If it takes longer than 10 minutes to catch/get an animal ready, we may have to leave for our next appointment and the mileage and exam fees are forfeited. We do also charge for our time - if we have enough time to stay while the animal(s) are found/restrained, we do charge from the time we arrive to the time the appointment is finished - regardless of time spent providing the scheduled services.
Authorized Agent: We ask that whomever is presenting the animal at the appointment know the animal(s), be able to answer any and all questions regarding history/symptoms/etc., be able and willing to make both medical and financial decisions for the animal(s), and have payment ready. We will not complete services we do not have authorization for. If you (the owner of the animal(s)) is not able to be present, we request to be informed of the individual that will be present prior to the appointment. We request at minimum the person’s name, phone number and a statement from you that the person is authorized to make medical and financial decisions.